The Returns Reports page allows you to view and download returned transaction reports.
The Returns by Settlement Date Report allows you to look up returned items and chargebacks that were settled on a certain date or within a date range.
To view a returned transaction report by settlement date:
Step 1: Click Returns by Settlement Date. The report criteria appear at the bottom of the page.
Step 2: Select the item type you want to view from the Item Type drop-down list.
Settled Returns – When selected, the report displays returns that have been included in a batch settlement and will be accounted for on your Settlement Statement.
Unsettled Returns – When selected, the report displays returns that have yet to be included in a batch settlement and have not yet been accounted for on the Settlement Statement.
Step 3: Select a settlement batch date range from the Start Date and End Date drop-down lists. Be sure to enter the settlement date(s) of the returned items or chargebacks you are looking up, NOT around the dates of the original transactions.
Note: You can select any date range up to three months in length. The date range option does not appear if searching by Unsettled Returns.
Step 4: Click Run Report. The Returns by Settlement Date Report opens.
Use this report to look up all returned items and chargebacks received for original transactions in a certain batch or for all original transactions included in multiple batches within a date range.
To view a returned transaction report by batch date:
Step 1: Click Returns by Batch Date. The report criteria appear at the bottom of the page.
Step 2: Select a date range for the original batch(es) from the Start Date and End Date drop-down lists. Be sure to enter the start date and end date around the settlement date(s) of the original transactions for which you want to view returns or chargebacks, not the dates the actual returns or chargebacks were settled.
Note: You can select any date range up to three months in length.
Step 3: Enter any original transaction information, including First Name, Last Name, Customer ID, or Invoice Number to narrow the report results.
Step 4: Enter the original Invoice Number to further narrow the report results.
Step 5: Click Run Report. The Returns by Batch Date Report opens.
This report lists all returned items and chargebacks associated with a specific transaction
To view a returned transaction report by Transaction ID:
Step 1: Click Returns by Transaction ID. The report criteria appear at the bottom of the page.
Step 2: Enter the original Transaction ID for which you would like to view associated returns and chargebacks.
Step 3: Click Run Report. The Returns by Transaction ID Report opens.