The Shipping-Billing Mismatch Filter allows you to identify transactions with different shipping and billing addresses.
Note: Keep in mind that a shipping-billing mismatch does not always indicate a suspicious transaction. There are several legitimate reasons why a customer might provide different shipping and billing addresses, such as when a gift card is used.
The filter status, Filter Enabled, Filter Disabled or Not Configured appears at the top of the page.
To enable the Shipping-Billing Mismatch Filter:
Step 1: Click the Enable Filter check box at the top of the page. Or, to disable the Shipping-Billing Mismatch Filter, make sure that the Enable Filter check box is deselected.
Step 2: Click the radio button next to the appropriate Filter Action for this filter.
Note: In the event that a transaction triggers more than one filter, and each filter is configured with a different action, the most severe filter action will be applied to the transaction. For example, you might configure filter A to decline all triggered transactions, and filter B to authorize but hold all triggered transactions. If a transaction triggers both filters A and B, it will be declined rather than authorized and held for review.
Step 3: Click Save to save your settings or click Cancel to cancel the action.
Your saved settings are applied immediately to all transactions screened by the Advanced Fraud Detection Suite.
IMPORTANT: To ensure that transactions are run through the Shipping-Billing Mismatch Filter, you must edit your payment form settings so that the Billing Address and Shipping Address fields are “Required” fields. This is true regardless of whether you use Advanced Integration Method (AIM) or Server Integration Method (SIM) for connecting to the payment gateway.
To configure your payment form settings for the Shipping-Billing Mismatch Filter:
Step 1: Click Account from the main toolbar at the top of the page.
Step 2: Click Payment Form under the Transaction Format Settings section.
Step 3: Click Form Fields.
Step 4: Under the Customer Billing Information and Shipping Information sections, click to select the boxes in the Edit and Required columns for both Address fields.
Note: When requiring fields, both the Edit and Required attributes must be configured.
Step 5: Click Submit. A confirmation message indicates that your settings have been successfully applied.
IMPORTANT: Your payment form settings are applied to your payment gateway account regardless of whether or not you use the hosted payment form.