This report allows you to view and either approve or decline transactions currently in the Pending Review state. Transactions are placed in this state when they trigger one or more filters and the most severe filter action is “Do not authorize, but hold for review”.
You will have 5 days to review and approve or decline a Pending Review transaction. If no action is taken in the 5-day period, the transaction expires.
The following options are available in the Pending Review Suspicious Transaction Report:
Approve or Decline Transactions
The results for your report are displayed in descending order by Transaction ID and include the following information:
Transaction ID—The unique identification number assigned to a transaction by the payment gateway.
Filter(s)—The Advanced Fraud Detection Suite (AFDS) filter(s) that use common fraudulent transaction indicators as filtering criteria to detect suspicious transactions. For a complete list of possible values, see the topic Fraud Filter.
Transaction Status—The current processing status of a transaction. For a complete list of possible values, see the topic Transaction Status.
Submit Date/Time—Date and time the transaction was submitted to the payment gateway. The time displays according to the time zone set for your account.
Customer Name—The name of the customer associated with the transaction.
Customer IP—The Internet Protocol (IP) address from which a transaction is submitted.
Card Type—The type of credit card or eCheck.Net used for a payment or refund. For a list of possible values, see the topic Card Type.
Amount—The total transaction amount, inclusive of sales tax, freight, shipping and/or duty, to be charged or refunded to the customer.
If refunded, the amount cannot exceed the amount of the original transaction. If multiple refunds have been issued for the same original transaction, then the sum of all refunds cannot exceed the total amount of the original transaction.
Click the Next and Prev links at the top or bottom right of the table to navigate backward and forward through the list of transactions. You can also use the View All option to see all the transactions on a single page. This is recommended only if your summary contains 50 or fewer transactions.
To view detailed information for a specific transaction, click on the Transaction ID. The Transaction Detail page opens.
Approve or Decline Transactions
When suspicious transactions are placed in Pending Review, they have not yet been submitted for authorization. You have 5 days to review and approve or decline a Pending Review transaction. If no action is taken in the 5-day period, the transaction expires.
Once you have reviewed a Pending Review transaction, you need to either approve or decline it. If approved, the transaction is sent for authorization and processed as normal. If declined, the transaction is not sent for authorization but is stored in the payment gateway as a Decline. No further action can be taken for a declined transaction.
Note: Once you have approved a transaction and sent it for authorization, it can still be declined at the processor.
To approve one or more transactions in Pending Review:
Step 1: Click the check box(es) next to the transaction(s) you would like to approve. You can also click the Select All check box at the top of the report to approve all eligible transactions on the current page.
Step 2: Click Approve. A message window opens asking whether you would like to continue.
Step 3: Click OK to continue or click Cancel to cancel the action.
To decline one or more transactions in Pending Review:
Step 1: Click the check box(es) next to the transaction(s) you would like to decline. You can also click the Select All check box at the top of the report to decline all eligible transactions on the current page.
Step 2: Click Decline. A message window opens asking whether you would like to continue.
Step 3: Click OK to continue or click Cancel to cancel the action.
By default, transactions are sorted in descending order by Transaction ID. Clicking on a column header will sort transactions in descending order based on the information provided in that column. For example, to sort transactions from most recent to oldest, click the Settlement Date column header once. Clicking again on the same column header will resort transactions in ascending order.
An arrow next to the column header indicates the current sort order for the transaction set. An up arrow indicates that the sort is ascending (A-Z) and a down arrow indicates that the sort is descending (Z-A). You may sort transactions by the following columns: Transaction ID, Filter(s), Submit Date/Time, Customer Name, Customer IP, and Amount.
You can filter the Pending Review transactions to view only those that triggered a certain Advanced Fraud Detection Suite (AFDS) filter.
To filter transactions by a certain filter:
Step 1: Select the filter for the transactions you would like to view from the Filter By: drop-down list.
Step 2: Click View. Only transactions that triggered the selected filter are listed.