You can configure a specific response to display to customers whose transactions trigger one or more of the Advanced Fraud Detection Suite (AFDS) filters or tools and are placed in either the Authorized/Pending Review or Pending Review states.
To configure customer response texts:
Step 1: Under the heading Authorize and hold for review, click the radio button next to one of the provided texts OR click the last radio button and enter your own response text in the text field. The text you select or enter will be displayed to those customers whose transactions are placed in Authorized/Pending Review.
Step 2: Under the heading Do not authorize, but hold for review, click the radio button next to one of the provided texts OR click the last radio button listed and enter your own response text in the text field. The text you select or enter will be displayed to those customers whose transactions are placed in Pending Review.
Note: If you provide your own text for the customer response, please verify that it complies with the Acceptable Use Guidelines, found at http://www.authorize.net/company/terms/.
Step 3: Click Save to save your settings or click Cancel to cancel the action. The main AFDS menu reappears.
If you do not configure a customer response for transactions held in Authorized/Pending Review and Pending Review, the default customer response is: “Your order has been received. Thank you for your business!”
Note: If you use Advanced Integration Method (AIM) and you choose to enter your own response text, be sure that it does NOT include your account’s delimiting or encapsulation character. Including these characters might result in a broken transaction response, as the payment gateway uses these characters to separate transaction information and then return that transaction information in a response to you. For example, if you use a comma to separate transaction information you submit to the payment gateway do not use a comma in your customer response.
If you are unsure whether you are connecting to the payment gateway using AIM and whether your integration uses delimiting or encapsulation characters, we strongly recommend you consult with your Web developer or the person who performed your integration.