The Unsettled Transactions page allows you to void a single or multiple unsettled transactions and prevent them from being submitted for settlement.
To void unsettled transactions:
Step 1: Select Group Void from the Filter By: drop-down list.
Step 2: Click View. Only those transactions that are eligible for voiding are listed
Step 3: Click the check box next to the transaction(s) you would like to void. You can also select the Select All check box to void all eligible transactions listed on the current page.
Step 4: Click Void. A confirmation message appears, asking if you want to continue with the void.
Step 5: Click OK to continue, or click Cancel to cancel the action.
Once the transaction(s) have been submitted for void, the Transaction Status page opens, listing the transaction ID(s) and transaction results. To view more details for a transaction, click the Transaction ID for the transaction you want to view. The Transaction Detail page opens.
Tip: Using the Payment Method filter in conjunction with the Group Void filter streamlines your ability to void transactions for which the same payment method was used.