The Transaction Detail page allows you to void a transaction that has been previously authorized and is still pending settlement. Voiding a transaction cancels the authorization process and prevents the transaction from being submitted to the processor for settlement.
If available, the Void button appears at the top and bottom of the Transaction Detail page. If a transaction is part of an order that required more than one payment, you can void either the entire order or a specific transaction.
To void a transaction:
Step 1: Click Void. A message window opens, asking if you would like to continue with the void.
Step 2: Click OK to continue or click Cancel to cancel the action.
The Transaction Status page opens, displaying the Transaction ID and the Void Status of the transaction. If the Void Status shows as a success, the transaction has been voided and will not be sent for settlement.
No further action can be taken for a voided transaction. In order to submit a previously voided transaction for settlement, a new transaction must be entered and authorized.
To void an entire order:
Step 1: Click Void Entire Order. A confirmation window opens, asking if you would like to continue.
Step 2: Click OK to continue with the void action, or click Cancel to cancel the action.