If your payment gateway account is enabled for the Advanced Fraud Detection Suite (AFDS), you can manually review and either approve or void a transaction in the Authorized/Pending Review state from the Transaction Detail page.
When a suspicious transaction is placed in Authorized/Pending Review, it has been authorized by the processor but not yet submitted for settlement. Once you have reviewed an Authorized/Pending Review transaction, you will need to either approve or void the transaction. If approved, the transaction will be processed as normal. If voided, the transaction will not be sent for settlement but will be stored in the payment gateway as a Void.
If available, the Approve and Void buttons appear at the top and bottom of the Transaction Detail page.
To approve a transaction in Authorized/Pending Review:
Step 1: Click Approve. A message window opens, asking if you want to continue with the approval.
Step 2: Click OK to continue or click Cancel to cancel the action.
The transaction is sent for settlement and the Transaction Status page opens, displaying the Transaction ID and Transaction Status.
Note: If you need to reverse a previously approved transaction, you can void it on the Unsettled Transactions page. If the transaction has already been sent for settlement, you can perform a refund in the Virtual Terminal.
To void a transaction in Authorized/Pending Review:
Step 1: Click Void. A message window opens, asking if you want to continue with the void.
Step 2: Click OK to continue or click Cancel to cancel the action.
The Transaction Status page opens, displaying the Transaction ID and the Transaction Status.
No further action can be taken for a voided transaction. In order to submit a previously voided transaction for settlement, a new transaction must be entered and authorized.