If your payment gateway account is enabled for the Advanced Fraud Detection Suite (AFDS), you can manually review and either approve or decline a transaction in the Pending Review state from the Transaction Detail page.
When a suspicious transaction is placed in Pending Review, it has not yet been submitted for authorization. Once you have reviewed a Pending Review transaction, you need to either approve or decline the transaction. If approved, the transaction will be sent for authorization and processed as normal. If declined, the transaction will not be sent for authorization but will be stored in the payment gateway as a Decline.
If available, the Approve and Decline buttons appear at the top and bottom of the Transaction Detail page.
To approve a transaction in Pending Review:
Step 1: Click Approve. A message window opens asking if you want to continue with the approval.
Step 2: Click OK to continue or click Cancel to cancel the action.
The transaction is sent for settlement and the Transaction Status page opens, displaying the Transaction ID and the Transaction Status.
Note: If you need to reverse a previously approved transaction, you can void it on the Unsettled Transactions page. If the transaction has already been sent for settlement, you can perform a refund in the Virtual Terminal.
To decline a transaction in Pending Review:
Step 1: Click Decline. A message window opens, asking if you want to continue with the decline.
Step 2: Click OK to continue or click Cancel to cancel the action.
No further action can be taken for a declined transaction. In order to submit a previously declined transaction for settlement, a new transaction must be entered and authorized.