If additional payments are necessary to complete a partially funded order, click Take Additional Payment from the Transaction Detail page. This opens the Virtual Terminal, where you can enter one additional payment. (If additional payments have been made in cash, click Release Transactions to complete the order.)
To enter additional payments for a partially funded order:
Log on to the Merchant Interface.
Search for a transaction in the order. When you find it, click the Transaction ID. The Transaction Detail window opens.
You should see an order number and “Order Status: Held” at the top of the page. Click Take Additional Payment. The Enter Transaction page of the Virtual Terminal opens.
Enter a payment using the Virtual Terminal.
When you have submitted the order, the Transaction Confirmation screen opens. Click the Transaction ID. The Transaction Detail page opens.
The top of the Transaction Detail page should display all payments that have been entered. If you need to enter another payment, click Take Additional Payment from the Transaction Detail page, and begin again at step 4.
When you have entered all necessary transactions to complete the order, the Transaction Detail page should display "Order Status: Completed."
For more information about using the Virtual Terminal, see the Virtual Terminal topic.