The Suspicious Transaction Search Results page allows you to review transactions that triggered Advanced Fraud Detection Suite (AFDS) filters.
The results for your search are displayed in descending order by Transaction ID and include the following information:
Transaction ID—The unique identification number assigned to a transaction by the payment gateway.
Filter(s)—The Advanced Fraud Detection Suite (AFDS) filter(s) that use common fraudulent transaction indicators as filtering criteria to detect suspicious transactions. For a complete list of possible values, see the topic Fraud Filter.
Transaction Status—The current processing status of a transaction. For a complete list of possible values, see the topic Transaction Status.
Submit Date/Time—Date and time the transaction was submitted to the payment gateway. The time displays according to the time zone set for your account.
Customer Name—The name of the customer associated with the transaction.
Customer IP—The Internet Protocol (IP) address from which a transaction is submitted.
Card Type—The type of credit card or eCheck.Net used for a payment or refund. For a list of possible values, see the topic Card Type.
Amount—The total transaction amount, inclusive of sales tax, freight, shipping and/or duty, to be charged or refunded to the customer.
If refunded, the amount cannot exceed the amount of the original transaction. If multiple refunds have been issued for the same original transaction, then the sum of all refunds cannot exceed the total amount of the original transaction.
Click the Next and Prev links at the top or bottom of the table to navigate backward and forward through the pages of transactions. You can also use the View All option to see all transactions on a single page. This is recommended only if your summary of transactions contains 50 or fewer transactions.
To view detailed information for a specific transaction, click on the Transaction ID. The Transaction Detail page opens.
By default, transactions are sorted in descending order by Transaction ID. Clicking on a column header will sort the transactions in descending order according to the information provided in that column. For example, to sort transactions from most recent to oldest, click the Settlement Date column header once. Clicking again on the same column header will re-sort transactions in ascending order.
An arrow next to the column header indicates the current sort order for the transaction set. An up arrow indicates that the sort is ascending (A-Z) and a down arrow indicates that the sort is descending (Z-A). You can sort transactions by the following columns: Transaction ID, Filter(s), Submit Date/Time, Customer Name, Customer IP, and Amount.
You can filter those transactions that triggered a certain Advanced Fraud Detection Suite (AFDS) filter without having to go back and enter new search criteria.
To filter transactions by fraud filter:
Step 1: Select the fraud filter for transactions you would like to view from the Filter By: drop-down list.
Step 2: Click View. Only those transactions for the selected fraud filter are listed.