The Transaction Statistics Report displays transaction statistics by payment method for the settlement batch(es) listed at the top of the page. Aggregate totals are listed in the far right column.
Note: Amounts in parentheses indicate a negative amount.
General information for your account is displayed at the top of the page. This information includes your business's name, Payment Gateway ID, Billing Status, Active Since, and Billing Balance.
Transaction Volume Statistics
This section lists transaction volume statistics for the settlement batch(es) listed at the top of the page:
Charge Count—The number of charge transactions by payment method.
Charge Amount—The total amount of charge transactions by payment method.
Refund Count—The number of refund transactions by payment method.
Refund Amount—The total amount of refund transactions by payment method.
Total Count—The total number of charge and refund transactions by payment method.
Net Amount—The difference between the Charge Amount and Refund Amount.
Additional Transaction Statistics
This section lists additional statistical information for the settlement batches listed at the top of the page:
Decline Count—The number of declined transactions by payment method.
Approval Percentage—The percent of transactions authorized by payment method.
Void Count—The number of voided transactions by payment method.
Void Amount—The amount of voided transactions by payment method.
Error Count—The number of transactions that experienced an error during authorization by payment method.
Charge Transaction Chargeback and Return Statistics
This section lists statistics for chargebacks and returned items against original charge transactions:
Note: This section is not present for unsettled transactions.
Count—The number of chargebacks by payment method.
Amount—The total amount of chargebacks by payment method.
Reversal Count—The number of chargeback reversals by payment method.
Reversal Amount—The total amount of chargeback reversals by payment method.
Correction Count—The number of chargeback corrections by payment method.
Correction Amount—The total amount of chargeback corrections by payment method.
Reversal Correction Count—The number of corrections for chargeback reversals by payment method.
Reversal Correction Amount—The total amount of corrections for chargeback reversals by payment method.
Returned Item Count—The number of returned transactions by payment method.
Returned Item Amount—The total amount of returned transactions by payment method.
Note: These statistics pertain to chargebacks and returned items processed for your customer transactions. They are not associated with your merchant bank account.
Refund Transaction Chargeback & Return Statistics
This section lists statistics for chargebacks and returned items against original refund transactions. The statistics listed in this section might vary depending on your payment gateway account type (Card Not Present or Card Present).
Note: This section is not present for unsettled transactions.
Count—The number of chargebacks by payment method.
Amount—The total amount of chargebacks by payment method.
Reversal Count—The number of chargeback reversals by payment method.
Reversal Amount—The total amount of chargeback reversals by payment method.
Correction Count—The number of chargeback corrections by payment method.
Correction Amount—The total amount of chargeback corrections by payment method.
Reversal Correction Count—The number of corrections for chargeback reversals by payment method.
Reversal Correction Amount—The total amount of corrections for chargeback reversals by payment method.
Returned Item Count—The number of returned transactions by payment method.
Returned Item Amount—The total amount of returned transactions by payment method.
Note: These statistics pertain to chargebacks and returned items processed for your customer transactions. They are not associated with your merchant bank account.
Miscellaneous Information
The following information might or might not appear, depending on your processor.
Host Totals Information—The Host Totals Information reports batch statistics as totaled by the host processor. (The Host Totals Information appears only for merchants that use a host-based capture processor, for example, FDMS.)
Total Count—The total number of charge and refund transactions by payment method.
Net Deposit Amount—The net deposit amount of the charge and refund transactions as reported by the host processor.
If the host totals do not match your totals, the batch might be out of balance. You need to contact your bank to reconcile your batch totals.