New Announcements:

Date Announcement Overview
10 April 2019

System Maintenance Notice and Reminder to Download Transactions from 2016

System Maintenance Notice

On Saturday, April 13, 2019, we will be implementing planned payment gateway updates. Beginning at 09:00 PM until 09:30 PM Pacific, the following services will be intermittently inaccessible:
  • Follow-on transactions (voids, refunds and "Prior Authorization Capture" transactions)
  • Merchant Interface access, including Virtual Point of Sale (VPOS) access
  • Reseller and Partner Interface access
  • The Authorize.Net hosted payment form and Simple Checkout
  • CAPTCHA verification
  • Automated Recurring Billing (ARB) API
  • Advanced Fraud Detection Suite (AFDS) - transactions will process as if AFDS is not enabled
  • Authorize.Net mPOS app transaction processing (Android and iOS)
  • Verified Merchant Seal
Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window. We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

Reminder to Download Transactions from 2016

Also on Saturday, April 6, 2019, all transactions and expired, canceled or terminated ARB subscriptions (and their associated profiles) from 2016 will be permanently archived and no longer accessible in the Merchant Interface.

Authorize.Net retains your transaction history for a minimum of two years, which is accessible through the search feature of the Merchant Interface. As a standard business practice, we highly recommend that you download and save your online transactions on an annual basis. That way the data will be available for your own records, even after it has been archived.

For detailed information on how to search for and download transactions within a specific date range, please see our support article, How do I download transaction search results?.

13 March 2019

API Integration Changes

There are several API changes to be aware of:

MD5 Hash Removal/Disablement

Authorize.Net is phasing out the MD5 based hash use for transaction response verification in favor of the SHA-512 based hash utilizing a Signature Key.

For more details, see our support article, MD5 Hash End of Life & Signature Key Replacement.

IP Address Changes

We are upgrading the way we manage our network infrastructure to be more responsive to events and business need. In order to support these changes, we are changing the IP addresses used by our API endpoints. Nothing else will change. The URLs and domains for all Authorize.Net websites and services will remain the same.

For more details, see our support article, Authorize.Net Domains and IP Addresses.

01 February 2019

Merchant Interface Updates

In February 2019 there were several updates to the Merchant Interface:

  • Secret Question and Answer will be removed, and in its place, we will be utilizing one-time pin verification via email for user verification for various updates or actions in the Merchant Interface that currently uses Secret Question and Answer. With this change, the reset function for Secret Question and Answer will be removed as well.
  • Password Reset for other users (Owners or Administrators) is also being removed from within the Merchant Interface. If a user does not remember or is having issues with their password and needing to reset it, they will need to use the Forgot Password option on the Merchant Interface login page. Support article How Do I Reset a User's Account Password? will be updated with the new steps and changes.
  • New Users flow will be updated to no longer generate a temporary password and will now instead send an activation email and link to the new user. Support article How do I add a new user to my account? will be updated with the new steps and changes.
  • Additional Changes:
    • Added Mobile Phone field for users.
    • Removed Email Address 2 from Add User, in the future support for email address 2 may be removed. It is recommended to add a new contact user if additional email addresses are needed.
    • Account Contact can no longer be upgraded to actual users with Merchant Interface, a new user will need to be created if access is needed.
    • Remove Transactions Detail API link, this setting is no longer needed as all merchants now have access to the Transactions Detail API calls.
    • Subtotals added to Report and Search results.
    • Excel file type as a download option.

01 February 2019

Update Contact Information

It's the start of a new year and we'd like to make sure you stay up to date on product updates and other important information about your account.

For help on how to review or change your contact info, please visit our Support Center.