New Announcements:

Date Announcement Overview
05 October 2018

System Downtime Notification

**Note: This downtime was previously scheduled for October 06, 2018 but has been moved to October 20, 2018.** On Saturday, October 20, 2018, we will be implementing planned payment gateway updates. Beginning at 09:00 PM until 09:30 PM Pacific, the following services will be intermittently inaccessible:

  • Follow-on transactions (voids, refunds and "Prior Authorization Capture" transactions)
  • Merchant Interface access, including Virtual Point of Sale (VPOS) access
  • Reseller and Partner Interface access
  • The Authorize.Net hosted payment form and Simple Checkout
  • CAPTCHA verification
  • Customer Information Manager (CIM) API
  • Automated Recurring Billing (ARB) API
  • Advanced Fraud Detection Suite (AFDS) transactions will process as if AFDS filters are not enabled
  • Authorize.Net mPOS app transaction processing (Android and iOS)
  • Verified Merchant Seal

Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window. We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.

21 Septemeber 2018

Security Notice Enhancement

To enhance the security of our portal, we continue to add security enhancements. In our latest release, we have added a new merchant notification email. We will send you business notifications if any updates are made to your business phone number or address by your partner, from their Partner Portal. These notifications will be sent to Owners and Administrators on your account.

16 August 2018

Invoicing Enhancements

We are continuing to add new features and capabilities to the invoicing tool to better serve your needs. In our most recent release, we have added the following:

  • Add your Logo: Upload your business's logo under Settings on the Invoicing page.
  • Multiple Line Items: You can now add up to 30 different line items on one invoice to provide more detail for your customers.
  • Filter by Invoice Status: On the dashboard, you can filter by invoices Sent, Paid, Canceled, or Draft.
  • Search by Invoice Number: To quickly find a specific invoice, type in the invoice number in the search box on the dashboard.
  • Automatic Email Reminders: Now your customers will receive a friendly reminder for unpaid invoices. We will automatically send them an email 5 days before the invoice is due, and 1 day after the invoice is overdue. You can turn them off if you like, as well.

When your customers pay the invoice, they will use our secure payment form, which helps to keep your business PCI DSS compliant. Invoicing is a free and ready-to-use feature, however you must enable Customer Information Manager (CIM) to activate Invoicing.

13 August 2018

Authorize.Net API Integration IP Address Changes (Delayed)

Important Note: Previously stated test and cut over dates have been delayed. We plan to reschedule the test date and final cut over in early 2019.

We are upgrading the way we manage our network infrastructure to be more responsive to events and business need. In order to support these changes, we are changing the IP addresses used by our API endpoints. Nothing else will change. The URLs and domains for all Authorize.Net websites and services will remain the same.

Authorize.Net will make the below changes to the IP addresses used by our API endpoints:

  • New IP addresses are available now for testing and use.
  • On 9/12/2018 we will temporarily cut over and change domain name resolution to these new IP addresses for several hours and then reverse the change.
  • On 10/24/2018 we will permanently switch to the new IP addresses.

The impact will vary depending on how your website/solution is set up. Below are examples:

  1. If you do not whitelist our IP address on your firewall or proxy, you do not need to do anything.
  2. If you use a firewall/proxy that supports domain name whitelisting, you do not need to do anything.
  3. If you use a firewall/proxy that only support IP addresses whitelisting, you will need to work with your developer or web host to add the new IP addresses to your whitelist. Once we have switched permanently to the new IP addresses, you may remove the old IP addresses.
For more details, see our support article, Authorize.Net Domains and IP Addresses.